Beyond BPO and into knowledge process outsourcing

Beyond BPO and into knowledge process outsourcing:-

Martin Kochman explains why the role of Business Process Outsourcing is changing. He believes it is going up the value chain and argues that firms can access talent unavailable in their domestic market.

Organisations have been outsourcing and offshoring business processes for many years now, to take advantage of the lower cost of labour in developing countries such as India or China. Many of these Business Process Outsourcing (BPO) contracts have focused on large scale transaction processing, frequently in 'non-core' processes such as accounting or human resources, or in areas of perceived lower value or complexity.

Low-value, 'lift and drop' contracts have run into some severe and well-publicised problems. In the UK, most of us have either had, or heard about, a bad experience with an offshore customer service agent usually suffering from inadequate language skills or a lack of knowledge. On the other side of the fence, the offshore call centre agents themselves often face daunting overnight shifts (to field daytime calls from the other side of the world) and a job offering limited professional challenges to skilled graduates. Under these circumstances it's not surprising that offshore staff attrition rates per year can routinely be over 50% and that serious questions around customer satisfaction and operational stability have become common.

As these problems have hindered the development of offshore call centres and even prompted some organisations like LloydsTSB to use their onshore call centres as a selling point, other factors have led BPO providers to offer more complex, knowledge-based services that sit far closer to the core business. These higher-value processes, while still offering reduced cost, also take advantage of the wider availability of qualified talent in developing countries, exploit the benefits of operating in different time zones and allow added flexibility for ad-hoc or short-term projects.

Moving up the value chain

http://www.financeweek.co.uk/cgi-bin/item.cgi?id=6257

Read more...

Bookkeeping services

Today i will be discussing about Bookkeeping services!!! In general term it is also called as maintaining books of account. Any organization prefers to maintain their own books of account for tracking their income,expenses, and to review their financial performance from time to time.

Bookkeeping involves dealing in financial statement lots of paperwork!!!! and lots of repetative work involved.

In general Bookkeeping includes the following activity:-

• Account Reconciliation


• General Ledger Maintenance


• Inventory Reconciliation


• Payroll Processing


• Cash Flow Management


• Payroll Administration


• Financial Planning


• Budgeting


• Credit Card & Bank Reconciliation

Accounting softwares in use..........

QuickBooks (American Accounting package)


Peachtree (American Accounting package)


Sage Line 50 (UK Accounting package)


Quicken (Wideley used in Canada)


MYOB (Wideley used in Australia)


Tally (Widely used in India)

I will be discussing more details about each services in my coming postings keep wacthing my blog!!! and i will be discussing about technology which will assist in outsourcing all listed services.

Read more...

Audio transcription services

Audio transcription service providers can accurately transcribe any type of audio file into a text file. Just send the audio files of your interviews, focus groups, seminars, meetings, radio broadcasts, TV talk shows, lectures etc. Apart from accurate audio transcription services, we also provide value add services such as, editing, typesetting, DTP and PDF creation.

A bunch of talented and creative writers and documentation experts will assist to fulfill your needs in almost every area of writing. You will agree with us that it's hard to write good English when English is not your first language. But, that’s not quite the case here. India is a country where English is the first language for a majority of professionals and they communicate in English as comfortably as their American or British counterparts. You can find Indian writers specializing in almost every field of writing who can serve you as well as the writers in other parts of the world, at a fraction of the cost.

There is no need to use your precious money and resources to employ a staff writer. Who wants to spend money to hire a full-time writer or specialist, only to keep paying them to sit around after the project is complete? Outsourcing your content writing needs to our qualified team will save you an immense amount of time, money, and aggravation.

Professional from countries like India,china and other developing countries where we have surplus talented professionals can handling all types and sizes of writing projects. They will ensure that your project is completed on time and within your budget.

What are the services that fall under this category?

1. Content writing and editing
2. Academic writing,
3. White papers Travel Reviews and Travelogues
4. Biography writing Book summary and Book reviews Business
5. writing Ad Copy writing
6. News item writing
7. Speech writing Technical writing Travel writing
8. Presentations Product descriptions,
9. Manuals, Online help,
10. Tutorials Promotional materials and Brochures
11. Press release writing Report writing
12. Review writing
13. Script writing Software and technical book writing

google6f44e004df0e9340.html

Read more...

Audio editing Services

Audio editing is the process of preparing language, images, or sound through correction, condensation, organization, and other modifications in various media. A person who edits is called an editor. In a sense, the editing process originates with the idea for the work itself and continues in the relationship between the author and the editor. Editing is, therefore, also a practice that includes creative skills, human relations, and a precise set of methods.

Just one needs to send the audio files of interviews, focus groups, seminars, meetings, radio broadcasts, TV talk shows, lectures etc. Otherthan audio transcription services, other value add services such as, editing, typesetting, DTP and PDF creation can be done.

A bunch of talented and creative writers and documentation experts will assist you in g to fulfill your needs in almost every area of writing.

There is no need to use your precious money and resources to employ a staff writer. Who wants to spend money to hire a full-time writer or specialist, only to keep paying them to sit around after the project is complete? Outsourcing your Audio editing needs to our qualified team will save you an immense amount of time, money, and aggravation.

They will ensure that your project is completed on time and within your budget.

Read more...

Residential Architectural Services

For a common man building his dream home would be a lifetime achievement. Some will take home loan , external funding etc to construct their home......

This service is very important or we can call it as a foundation for anyone who wishes to build their dream home. This service Provides design services for clients who wish to build new homes as well as for clients who wish to alter their older homes. Some clients prefer to build a project all at once. For others, a master plan can provide a framework for dividing the work into manageable increments that can be built out over time.

An architectural designer is an architect that is primarily involved in the design of buildings or urban landscapes, as opposed to the construction documents and management required to construct it. Architectural designers have good creative skills, imagination and artistic talent. Although most students of architecture are trained to be designers in school, not all become designers in practice. Non-registered designers are similar, but cannot legally refer to themselves as "architectural" designers in most parts of the world. Most are referred to as building designers, especially when not employed by an architectural firm.

Many large architectural firms have architectural designers that set what the general public views as the "style" of the firm's projects. These firms may actually have groups of designers (design studios), often divided into their own separate niche markets (education, healthcare, housing, etc.) In smaller architectural firms, the architectural designers tend to remain involved with the project right through completion, and actually take an active role in documentation and management, sometimes to the point of supervising construction. It is worth noting that most "star" architects, that have become household names, are known because of their skill as architectural designers.
Professional Services under this include the following

 Feasibility Studies
 Master Planning
 Site Selection
 Site Analysis
 Building Design
 Interior Design
 Architectural Visualization

Read more...

Benefits of Outsourcing

One of my friend has given a very good comment “What is the benefit of outsourcing?”, so I have issued this postings which will give a fair idea as to why we have to outsource. Many are under the impression that outsourcing can happen for data entry kind of job is outsourced but it is totally wrong.

Now BPO has taken a new name KPO i.e. Knowledge process outsourcing. Cost reduction is one of the main benefit of outsourcing but at the same time we are adding more business as we are diverting our precious time in getting new clients than looking into routine activities or non-core activities which can be easily outsourced to a third party service providers in countries like India, china, Philippines etc. Where we have skilled and trained resources availability at a very competitive pricing.

Cost is no longer one of the top benefits of outsourcing. Many companies are now looking at strategic value and speed to market as the primary benefits of outsourcing.

Here are the some of the benefits from outsourcing….

• Save on manpower (Payroll) and training costs
• Control operating costs
• Improve speed and service
• Increase processing capacity specially for a seasonal nature of job

• Eliminate peak staffing problems
• Provide the best quality services, products and people to the customers
• Be reliable and innovative
• Be competitive in the market in terms of pricing to the customers

• Provide value-added services
• Increase customer satisfaction
• Enhance tactical and strategic advantages
• Focus on strategic thinking, process reengineering and managing trading partner relationships
• Benefit from the provider's expertise in solving problems for a variety of clients with similar

requirements.
• Obtain needed project management and implementation consulting expertise
• Acquire access to best practices and proven methodologies
• Avoid investment in technology
• Concentrate more on diversifying the business
• Leverage the provider's extensive investments in technology, methodologies and people
• Reduce the risk of technological obsolescence
• Increase efficiency by consolidating and centralizing functions
• Reduce the overall management burden while retaining control of strategic decision making.
• Reduce overheads, free up resources
• Minimize capital expenditure
• Eliminate investment in fixed infrastructure
• Offload non-core functions
• Redirect energy and personnel into the core business
• Free your executive team from day-to-day process problems
• Focus scarce resources on mission-critical projects
•Get access to specialized skills new technology in communication like

VOIP,Teleconferencing,Screen sharing applications like Gotomeeting
• Reduce need for internal commitment of specialists

Read more...

Architectural Services Outsourcing

Architectural Services Outsourcing:-


In some countries architecture, as a profession providing architectural services, is sometimes referred to as "architectural engineering". In others, such as in Japan, the terms "architecture" and "building engineering" are used synonymously. The practice of architecture includes the planning, designing and oversight of a building's construction.

In some languages, such as Korean and Arabic, "architect" is literally translated as "architectural engineer". In some countries, an "architectural engineer" (such as the ingegnere edile in Italy) is entitled to practice architecture and is often referred to as an architect.[4] These individuals are often also structural engineers. In other countries, such as Germany and Austria, architecture graduates receive an engineering degree


In the world of architectural design, overheads can be significant. Personnel, computer systems, software, office space and drafting equipment require considerable investment by a company.


Types of Architectural services:-

Architectural Design Services which includes Commercial and Residential Architectural Services
Building Information Model
Architectural Drafting Services
Architectural Visualization
Landscape Drafting

I will be exalaining in detail about the above mentioned services in my next posting!!!!

we have different companies in india which perform the above said activity at a very competative prices for example

http://architecture.bluent.net
http://www.cadoutsourcingservices.com
http://satellier.com etc...

Read more...

Accounts reconciliation services

Accounts reconciliation services

Account reconciliation is the procedure of verifying that all accounting records of an organization are consistent with the bank statements. It also ensures that the various components of the company's financial statements agree with each other. Account reconciliation thus entails a detailed check of an organization's financial records, bank statements, client and vendor bills and all supporting documents to detect discrepancies, address them and reconcile the final balance. It accounts for checks outstanding, deposits in transit and reveals errors in the records.
Account reconciliation is an integral part of a company's internal financial controls. Accurate account reconciliation reports are an indication of effective tracking and interim controls. Accounting reconciliation is a vital tool for company auditors to determine the veracity of a company's financial statements and its internal reporting.

There is only one company in India which predominantly works on Quick books (Quick books is an American accounting package which is used widely in USA by majority of SME segment or (small and medium scale Enterprise) to maintain their books of account) i.e. cosmic IT services Pvt. Ltd. which is in this US SME market from 2003 successfully handling 6000 plus SME clients through their network of CPA firms.

Cosmic has developed it's own work flow management system to handle the paper flow process and provided Accounts reconciliation service to it's end clients in USA.

http://www.cosmicitservices.com/

To know more about quick books one can visit http://quickbooksgroup.com/forums and

http://quickbooks.intuit.com/product/about-quickbooks/small-business-financial-software.jsp


Benefits of Outsourcing Accounts reconciliation services:-
• Cost-effective accounting services
• Best-of-breed infrastructure and technology
• Proficiency in a wide range of bookkeeping software
• Experienced, skilled and trained accounting workforce
• Quick turnaround time

Read more...

Accounts receivable services

Accounts receivable (A/R) is one of a series of accounting transactions dealing with the billing of customers who owe money to a person, company or organization for goods and services that have been provided to the customer. In most business entities this is typically done by generating an invoice and mailing or electronically delivering it to the customer, who in turn must pay it within an established timeframe called credit or payment terms.

An example of a common payment term is Net30, meaning payment is due in the amount of the invoice 30 days from the date of invoice. Other common payment terms include Net45 & Net60 but could in reality be for any time period agreed upon by the vendor and client.

While booking a receivable is accomplished by a simple accounting transaction, the process of maintaining and collecting payments on the accounts receivable subsidiary account balances can be a full time proposition. Depending on the industry in practice, accounts receivable payments can be received up to 10 - 15 days after the due date has been reached. These types of payment practices are sometimes developed by industry standards, corporate policy, or because of the financial condition of the client.

On a company's balance sheet, accounts receivable is the amount that customers owe to that company. Sometimes called trade receivables, they are classified as current assets. To record a journal entry for a sale on account, one must debit a receivable and credit a revenue account. When the customer pays off their accounts, one debits cash and credits the receivable in the journal entry. The ending balance on the trial balance sheet for accounts receivable is always debit.
Business organizations which have become too large to perform such tasks by hand (or small ones that could but prefer not to do them by hand) will generally use accounting software on a computer to perform this task.
Associated accounting issues include recognizing accounts receivable, valuing accounts receivable, and disposing of accounts receivable

Accounts receivable activity is often defined by the age of the receivable assigned for collection. Typically early stage collection references debt placed for treatment 90 days or less from the point of delinquency. Conversely, the term late stage refers to older accounts or those previously placed with one or more collection agencies or attorneys.

Outsourced AR Services provides effective collection solutions that yield high recoveries despite the age of the account or who may have previously worked it.

Read more...

Accounts payable services

Accounts payable services

Accounts payable is a file or account that contains money that a person or company owes to suppliers, but hasn't paid yet . When you receive an invoice you add it to the file, and then you remove it when you pay. Thus, the A/P is a form of credit that suppliers offer to their purchasers by allowing them to pay for a product or service after it has already been received.

In household, accounts payable are ordinarily bills from the electric company, telephone company, cable television or satellite dish service, newspaper subscription, and other such regular services. Householders usually track and pay on a monthly basis by hand using cheques or credit cards. In a business, there is usually a much broader range of services in the A/P file, and accountants or bookkeepers usually use accounting software to track the flow of money into this liability account when they receive invoices and out of it when they make payments.

Commonly, a supplier will ship a product, issue an invoice, and collect payment later, which creates a cash conversion cycle, a period of time during which the supplier has already paid for raw materials but hasn't been paid in return by the final customer. Certain companies, most famously Dell[citation needed] , have been able to profit handsomely by reversing the conversion cycle: they receive payment before they ship the product. Instead of granting credit to their customers, they receive it from them.

AP process involves Generation of Purchase orders, Entering Bills of vendors, tracking of A/P, Payments to vendors/suppliers, Generation of A/P reports, aging analysis etc.

There will be a reduction in A/P Process costs by approximately 40% by outsourcing the process.

Companies can spend more time on client interaction and high-level problem solving-making your time available for core processes. Using A/P outsourcing and best practice in A/P processes, and knowledge-based decision making, one will get lot of time and cost advantages.
And the bottom line: you get increased control over your A/P Business Processes.

Difference between In-House and Outsourced Accounts payable Management

1.In-house manual A/P data entry is costly, prone to errors, time consuming, and labor-intensive.

But

Outsourced automated (electronic) A/P data entry saves time, money, and aggravation.

2.Paper filing is complicated, costly, space-consuming and unreliable.

But

Filing is paperless and reliable. Imaged copies of latest documents are available for viewing anytime in outsourced AP process

3.Employee costs and workstation overhead subtract directly from your bottom line.

But

Employee Costs = 0Fixed Assets = 0Total Savings = 30-65%

4.Payment Approval can be impaired by poor interdepartmental communication and lag time of information availability

But

Outsourced A/P provides improved interdepartmental coordination between managers due to instant information availability.

There are so many benefits of outsourcing Accounts payable process which will really benefit the companies by saving cost by 50% and more with improved accountable payable system in place.

Read more...

What is Academic Transcription?

What is Academic Transcription?

Academic Interview Transcription is nothing but the conversion of recorded academic interviews, one-to-one discussions etc. into text form.

Academic Interviews are the interviews that are conducted by students/teachers as a part of their research efforts and futher studies. Academic Interview Transcription services help in getting the recordings of these interviews transcribed.

Academic interview transcription services are subsidized heavily, taking into consideration the background of teachers/students seeking such services as well as the noble cause. By outsourcing this job one can save upto 40% of their in-house cost.

The only requirement is one must be good in English language and grammer and able to undertsand different ascent.

Read more...

What can be outsourced???

If one is considering outsourcing for the first time, and you’ve heard that it’s the non-core processes that are the top candidates. But you suspect that this would give rise only to low-level benefits, and ‘non-core’ processes sound like ‘unimportant’ ones. Do you really have any of those? What processes really can be outsourced? I will help you to identify what can be outsourced, what it means for your business,and what kind of benefits can be expected.

These are the following type of services which can be outsourced!!!

we will be discussing on these services in coming days. Please keep sending your comments here.

on all 80 services and I will not be posting on weekends (i.e. Saturday and Sunday)...


Academic research transcription services
Accounts payable services
Accounts receivable services
Accounts reconciliation services
Architectural services
Audio editing services
Audio transcription services
Bookkeeping services
Business transcription services
Call center services
Catalog conversion services
CATI services
Chat support services
Civil engineering services
Claims processing software
Clinical services
Content management systems
Conversion of raw images
Customer relationship management
Dashboard creation services
Data auditing services
Data conversion services
Data entry services
Data management services
Data processing services
Digital image editing services
Disaster recovery services
Email support services
EMR software
Engineering services
Financial analysis services
Financial reporting services
Financial services
Foreign language transcription
Healthcare accounts receivable services
Healthcare services
Image blending services
Image clipping services
Image enhancement services
Image manipulation services
Image stitching services
Impact analysis software
Inbound call center services
Infrastructure management services
Insurance services
Legal transcription services
Maintenance services
Market research transcription services
Mechanical engineering services
Media transcription services
Medical animation
Medical billing and coding
Medical claims processing
Medical transcription
Open source software development
Outbound call center services
Payroll services
Photo restoration services
Practice management software
Product development services
Reporting and analysis services
Software as a service (SAAS)
Software configuration services
Software services
Software testing services
Spanish data entry services
Spanish telemarketing services
Spanish transcription services
Spanish translation services
Structural engineering services
Tax preparation
Technical helpdesk services
Toll free dictation transcription services
Transcription services
Vat returns
Video transcription services
Web enabling legacy applications
Website design services
Website optimization services
Write-up services

Read more...

IT, BPO to grow 10-15 pc in next 5 yrs, says NASSCOM

IT and BPO industry is set to grow 15 to 20 per cent in the next five years and direct employment likely to go up to eight million, a recent survey by NASSCOM has said.
The survey has revealed that prospects of the industry growing in 50 cities in the country were bright if the state governments concentrate on developing infrastructure in these cities.
Releasing the survey, NASSCOM president Som Mittal addressing the press conference said that the industry was focused in seven locations in the country now, employing about two million people.
The present locations - Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, National Capital Region of Delhi and Pune - might not be able to cope with the pressure developed due to setting up of new units there.

Read more...

What is BPO

BPO or Business Process Outsourcing refers to the rearrangement of entire business functions to some other service providers, mainly in low cost locations. The service provider may be either self-owned or a third party. This relocation or contracting out of business processes to an outside provider is mainly to achieve increased shareholder value.

BPO (Business Process Outsourcing) involves business process management and outsourcing. Business process management uses technology aimed at redesigning the process, reduce unnecessary steps, and remove redundancies. On the other hand outsourcing uses expertise and resources of dedicated outside service providers to perform many of these vital yet non-core activities. BPO performs both the functions at the same time, thereby speeding implementation and ensuring that the intended benefits really hit the bottom line.

Outsourcing to countires like india has create the concept of Work at Home, earn extra Money while working at home.

BPO has created a revolution in the field of technology which may be VOIP, Video Conferencing,Teleconferencing, digitalization of records, hosting services, Quickbooks online etc..


Dmegs Directory
Blog Listings
Buzzer Hut Promote Your Blog
http://rpc.icerocket.com:10080/
googleaeeddca6daf7541d.html





Business and Finance related Directory


blogarama.com



Call Center Directory
Call Center Directory is the No. 1 online resource for information regarding call center industry

Postcard Mailing Services by CactusMailing.Com

Read more...